The Challenge
Claimini more than doubled in two years: from 30 to 75 employees, with two office moves along the way. What had felt natural in startup mode broke down at scale. The 50% home office policy in everyone's contract clustered around midweek. Wednesdays the office overflowed, other days desks sat empty. Without data, the basic question "do we need more desks, or do we need to balance the days?" had no answer.
Monday mornings were the stress test. Claimini runs a damage hotline with a call-center-style setup. By 7 or 8 a.m., people need to be at a workstation with double monitors, headset, and the right phone setup. When three people show up to the same desk three minutes before their shift starts, "we'll figure it out" stops being a strategy.
Annika, the office manager, was absorbing all of it manually. She'd walk the floor, send people from one room to another, and sometimes find the CEO himself working at a desk because nothing else was free. Team leads came to her asking for a fair system. They didn't want to play traffic controller every week. The clean-desk policy couldn't be enforced either, because no one knew who'd be at a desk the next day.
Why PULT?
Annika evaluated several tools side by side. Deskly was one of them. She'd seen it in use at a previous company and gave it a fair look. But three factors made PULT the clearer fit for Claimini.
First, the product had to be usable without onboarding. Claimini didn't have weeks for training sessions. PULT was intuitive enough that a single page of instructions covered it, for users and for admin setup.
Second, speed of implementation. The question was straightforward: can this be live in two months? It needed to be yes.
Third (and this mattered more than expected): Hamburg.
"I love working with companies in Hamburg. Short paths, same mentality. I want to send a quick message and get things fixed, without going through endless official channels. PULT works the same way."
PULT in Action
Annika had blocked an entire day to set up the floor plan. She finished in 45 minutes. Within a week, PULT was fully embedded in daily routines. No rollout phase, no printed quick-start guides.
Beyond standard desk booking, Claimini configured the system to reflect how the team actually works. Color-coded "pink seats" mark desks reserved for experienced colleagues with at least three years of damage management expertise. New hires book themselves into proximity, so they can ask questions to someone with the knowledge, instead of ending up in a room with five other newcomers. Team-oriented booking logic keeps teams from scattering across three rooms by accident.
The reporting layer is now what drives space planning. Wednesday's overflow is no longer a feeling. It's a number. The same goes for the underused days, which informs how the hybrid policy gets steered going forward.
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The Results
- 2.5 hours per week of office admin saved: time redirected from desk-tetris to the work the role is actually for
- 10 minutes of friction eliminated per employee per day. At ~40 people in office, that's roughly five productive hours daily not lost to "where do I sit"
- Floor plan configured in 45 minutes, fully adopted in under a week. No training, no formal rollout
- Double bookings and conflicts gone, fully resolved since launch
Monday mornings calm again. The hotline team arrives, knows where to sit, and has time for coffee instead of negotiating desks three minutes before shift start
Team dynamics noticeably better. - Colleagues who work well together can plan to sit together, instead of being randomly assigned to whatever desk was last free
Facing similar challenges? Discover how PULT helps growing teams bring more structure, visibility, and calm to their office.
