Flexible workspaces: basics, advantages, and implementation

Flexible workspaces are changing how offices are used: away from empty desks and toward spaces and rooms that suit your team's way of working.

Flexible workspaces: TL;DR

  • Flexible workspaces replace personally assigned desks with shared spaces and areas that can be booked or used spontaneously, depending on the task at hand.
  • The concept of flexible workspaces works reliably when rules, equipment, and data protection are regulated and understandable for everyone.
  • Booking software makes it possible to organize usage, cleaning, and energy requirements more efficiently than before.
  • The PULT booking and evaluation software supports organization, adaptation, and control.

What is a flexible workspace?

Flexible workplaces are office or work concepts in which employees are not assigned personal desks. Instead, they book and use an available space depending on their task or attendance. 

This model is part of contemporary hybrid and new work structures that combine on-site work, home office, and work at third locations.

The focus of this model is on adapting the available office space to the actual needs of the employees in the best possible way. Due to the sometimes high proportion of home office work, the workstations in the office are used less and are therefore reduced. This frees up space for teamwork areas, quiet zones for concentrated work, modern break areas, and facilities for relaxation and recreation.

Overall, offices with flexible workspaces meet the current and predicted future demands of modern office concepts.

How are flexible workspaces structured and equipped?

  • Non-personalized workspaces: no permanent assignment to a specific person.
  • Advance booking: management via booking software (PULT)
  • Standardized equipment: identical technical and ergonomic configuration.
  • Zone- or activity-based structure: rooms and zones for different activities (concentration, collaboration, exchange, retreat).
  • Accompanying rules and policies: clean desk policy, booking guidelines, data protection requirements.
  • Software & technology: desk booking systems, sensor technology, room occupancy tracking, SSO integration.
  • Non-personalized workspaces: no permanent assignment to a specific person.

What are the advantages and disadvantages of flexible workspaces?

Flexible workspaces make the office more adaptable: space is used more purposefully and rooms can be used more versatilely. At the same time, the concept requires rules and good equipment so that the many advantages of the concept can be exploited.

Advantages of flexible workspaces

  • Space utilization and operating costs: Booking systems make it possible to track exactly which workspaces and rooms are actually occupied and how often they are used. This allows cleaning, lighting, heating, and air conditioning to be tailored to actual usage. 
  • Space gained for new forms of use: When there is no longer a fixed place for each person, space is created for areas that directly benefit employees, such as quiet zones, retreat areas, spaces for teamwork, creative rooms, or sports and break areas.
  • Zones for different tasks: Employees can choose the location that best suits the task at hand, such as a quiet zone for concentrated work or open-plan areas for joint project work.
  • Data basis for planning and optimization: The usage data obtained with the PULT booking system provides information about when and how spaces are used. This information helps you to identify the true needs of your employees and offer appropriate spaces.

What are the disadvantages of flexible workplace strategies?

Flexible workplaces come with a number of challenges: a lack of personal connection, increased background noise, additional organizational effort, and data protection issues.

However, these issues can be easily resolved by involving your employees in the idea process on the way to flexible workplaces, taking their wishes seriously, and finally ensuring resilient structures with selected office equipment, high-quality offerings, and the right software.

1. Loss of personal connection to the workplace

When employees no longer have their own desk, a feeling of alienation can arise. This can be counteracted by providing replacements: personal lockers, lockable rolling containers, or storage compartments where personal items can be kept safely.

Bild einfügen: Schließfächer im Büro zeigen. Ähnlich wie dieses:

Partial personalization, such as setting up your own items for the day, also helps to make the workplace feel more personal again.

In addition, the space that has been freed up can be put to good use to create attractive communal areas: lounges, team areas, or quiet zones create new places of identification.

2. Distractions and concentration problems

Open-plan or frequently changing workplaces increase background noise. Clear spatial structuring and good acoustic planning can help to remedy this.

Quiet zones or soundproofed individual workstations should be separated from team and communication areas. Telephone booths and small meeting rooms offer retreats for longer conversations or video conferences.

Acoustics can be improved with sound-absorbing materials, carpets, room dividers, or large plants. A simple but effective addition is a code of conduct that prohibits loud conversations or meetings in the workplace.

3. Additional organizational effort

When flexible workplaces are introduced, employees sometimes worry that they won't be able to secure a free workspace. They shy away from conflicts over spaces and rooms.

A booking system provides a remedy here: With PULT, you can offer your teams software that allows them to book desks, rooms, and zones in advance and thus make binding reservations. This ensures that everyone has fair access to the office facilities.

The automation features in PULT, such as zero-click check-in via the company Wi-Fi or a no-show rule that you define, which releases unused spaces after a short period of time, further reduce the workload for your team.

4. Data protection and co-determination

Systems for seat booking or usage evaluation collect personal data. Make sure to limit this data to what is necessary.

Employees want and need to know what data is stored, what it is used for, and how long it is retained. Otherwise, a feeling of surveillance arises.

Despite extensive options for evaluating office usage, PULT does not allow conclusions to be drawn about the behavior of individuals.

5. Habits and acceptance

Change initially creates uncertainty. It is therefore important to involve your employees in the process through workshops and surveys. Work with them to determine what they need and want for their work, how they can find balance, and what makes the office an attractive place to be.

In this way, you can address any objections fairly. In addition, you can turn the office into a place that offers things that working from home cannot.

Guide: How do I introduce flexible workspaces?

When introducing flexible workspaces, the most important aspect is to gather the opinions and needs of your employees. Your goal should be to provide them with the workspaces and other resources such as meeting rooms, quiet areas, and wellness offerings that will help them do their jobs.

  1. Set a goal: Think about what you want to achieve with flexible workspaces (more freedom of movement, new space, better utilization of rooms, etc.). Set the goal and the target start date.
  2. Legal basis: Clarify the legal basis right from the start.
  3. Assess the current situation: Count how many spaces are actually occupied over four working weeks. Observe when offices are crowded or empty. The easiest way to do this is with PULT Presence.
  4. Involve employees and the works council: Talk openly about goals, rules, and data protection from the outset. Take reservations seriously and take note of requests for necessary structures. Provide information about what data will be collected and why.
  5. Determine the workplace quota: Use the usage data to calculate how many desks you really need. Plan for a buffer for peak times. Guideline: approximately 70 to 80 workstations per 100 employees.
  6. Create a concept for your flexible workspace design: Divide the office into different zones: quiet areas for concentration, open spaces for collaboration, project rooms and retreats, break areas, lounges, or small sports areas.
  7. Standard equipment: Set up all workspaces equally, with identical monitors, docking stations, keyboards, and adjustable desks.
  8. Set rules: Define how to book, how long a space remains reserved, and when it is released again (no-show rule). Create a clean desk policy with simple routines for the end of the day: tidy up briefly, save documents, clear your space.
  9. Set up a booking system: Choose workplace booking software that works on all devices, including smartphones, offers automatic Wi-Fi check-in, and provides you with reports.
  10. Introduction and training: Hold short training sessions to show how the booking app works, what zones there are, and what rules apply to flexible workstations.
  11. Continuous fine-tuning: Use office insights in PULT to monitor utilization. This shows you which resources are in high demand and allows you to use these values to further adapt the office offering to the benefit of your employees.

What technology do I need for flexible workspaces?

For flexible workspace offices to function in everyday working life, a reliable technical foundation is required. This consists of booking software and the technical equipment for the workspaces and the office as a whole.

Booking software and workplace management

The booking software shows which workstations, meeting rooms, or zones are available and allows reservations to be made in advance or directly on site. Important features and functions are:

  • Cross-device compatibility: on computers, smartphones, or terminals in the office.
  • Integration with calendar software such as Google Calendar or Microsoft Outlook so that reservations are synchronized with appointments.
  • Booking rights: adjustable by person, department, or team for workstations, zones, and rooms.
  • Data protection: GDPR compliance without recording movement or performance data.

Automatic check-in via the company Wi-Fi simplifies use. Unused spaces are released after a set period of time so that they are available to others.

Equipment for rooms and work areas

  • Consistent Wi-Fi in all rooms and areas
  • Docking stations with standard connections
  • Monitors and power connections at every workstation
  • Video technology (camera, speakers, screen) in meeting and project rooms
  • Optional terminals that show the office layout and available and occupied workstations

Ideally, equip your employees with laptops. This makes it very easy to switch between work locations. With docking stations, monitor adapters, or USB-C monitors, every workstation can be used equally.

What legal requirements apply specifically to flexible workspaces?

For flexible workspaces, you must adapt the risk assessment to changing users and establish rules for data protection and booking systems. Order, storage of confidential documents, and fair allocation rules are also part of legally compliant implementation.

Risk assessment for changing use

  • Add changing users, daily occupied spaces, and zones (quiet/team/telephone) to the risk assessment.
  • Document how each space can be quickly adapted, for example, for height adjustment, screen, lighting.
  • Determine who checks after a change of use and reports if something is not working (defective chair, loose sockets, etc.).

Booking software: Data protection including GDPR

  • Only collect necessary data (name, period, seat ID); no performance/behavior data.
  • Comply with and justify storage periods for specific purposes (e.g., operation/billing/cleaning).
  • Comply with transparency requirements: purpose, data types, recipients, deadlines, rights.
  • Ensure separation of booking and time recording (no “time recording substitution” through bookings).

Equal treatment, exceptions, and accessibility

  • Define fair allocation rules, e.g., booking lead time, cancellation deadlines, team quotas.
  • Document exceptions: Employees with medical/ergonomic needs can be given fixed or preferentially equipped seats.
  • Accessibility: for workstations and routes, filterable features in the booking software, e.g., height-adjustable table, wheelchair-accessible.

Fire safety and escape routes for changing occupancy

  • Update occupancy and escape route concepts for zones and temporarily rearranged areas (project areas, rollable furniture).
  • Set maximum number of people per zone and include this in the booking logic.

Training & verification

  • Provide brief training on how to use the booking software, zone rules, ergonomic settings, and clean desk policy.
  • Document participation and content; annual refresher recommended.

Third-party use (guests, service providers)

  • Rules for guests/external parties: What data is collected, which zones may be used, confidentiality (NDA), IT access, and supervision.

Manage flexible workspaces with PULT

The concept of flexible workspaces thrives on the targeted and conscious use of workspaces and rooms. For this to succeed, employees need to know which spaces and areas are available to them and when. A workspace booking system provides the binding basis for this.

Such a booking system shows which spaces, meeting rooms, or project zones are available. Your employees can plan their working day and see when colleagues are in the office and where they will be sitting.

PULT gives you a realistic picture of actual usage: When is the office at full capacity, which areas remain empty at times, and which rooms and zones are in high demand? This data provides you with a basis for adjusting the number of flexible workspaces and refining your space planning.

  • PULT Workplace and Room Booking: Make binding reservations for desks, meeting rooms, project zones, and parking spaces directly via your desktop or app.
  • PULT Presence: Automatically track attendance via the company Wi-Fi to compare actual usage and booking data.
  • Weekly planner: See who is in the office and when, and easily coordinate joint team days.
  • Office Insights: Evaluate utilization and attendance in real time to manage cleaning cycles, energy consumption, and room allocation.

{{onpage-cta}}

Trusted by 1000+ innovative workplaces

Distribute and book workstations, rooms, and zones fairly. With PULT.

FAQ

Have questions?

How many flexible workspaces do I need for my team?

That depends on the proportion of home office or hybrid work. The ratio is usually between 0.7 and 0.8 workspaces per person. It is important to evaluate actual usage data and use it to determine the number of workspaces required.

What happens if someone does not use their booked workspace?

Spaces that are not occupied after a certain period of time can be automatically released. This makes them available for others. To do this, set a no-show rule in the booking guidelines in PULT.

Are flexible workspaces also suitable for employees with physical limitations?

Employees with specific ergonomic needs usually keep their fixed, personalized workspace or can book ergonomically equipped spaces.

How does PULT support the introduction of flexible workspaces?

PULT helps to manage workspaces and rooms clearly. The platform shows which spaces are in use, who is in the office, and where there is still capacity available. This allows the concept to be implemented step by step without losing track of the big picture.

Can I also book meeting rooms with PULT?

Yes, in addition to desks, meeting rooms, project areas, quiet zones, and parking spaces can also be created and reserved directly in PULT. The system prevents double bookings and shows what equipment the room has, such as a monitor, camera, or whiteboard.

About author

Isolde Van der Knaap

Hybrid Work Enthusiast and Account Executive

At PULT we're designing the future of the hybrid workplace for companies and their employees. Focused on SME and mid market customers in Eruope, I'm working on everything from Customer Discovery to Onboarding. I'm very passionate about new work and moved to Hamburg in 2024 even though I'm originally from France.

Resources

Learn how to run better workplace operations

Desk Booking

Desk Sharing and Personal Belongings: Rules, Storage, and Compensation

How to handle personal belongings in a desk-sharing environment is one of the most emotionally charged issues when introducing flexible workspaces. A clean desk policy requires employees to completely clear their desks every day, including photos and favorite mugs. True acceptance only emerges when legal frameworks, storage solutions, and cultural considerations work in harmony.

Desk Sharing and Personal Belongings: The Basics

  • With desk sharing, personal items must be cleared from the desk at the end of each workday because the Clean Desk Policy requires that the desk be cleared for the next person.
  • An employer may implement a clean desk policy as a directive, but may not impose a blanket ban on personal items that fall under the general right to privacy, and the works council has a right of co-determination under Section 87 of the Works Constitution Act (BetrVG).
  • The three established storage solutions are lockable lockers for personal items, mobile rolling containers used as desk-sharing organizers for work supplies, and daily customization followed by storage.
  • PULT is an all-in-one office management software solution that allows companies to book and manage desks, lockers, parking spaces, and catering centrally within a single application.

What rules can be established regarding personal belongings in a desk-sharing arrangement?

In a desk-sharing arrangement, the employer may issue instructions requiring employees to clear their desks daily, lock away all documents, and store personal belongings in designated lockers. However, the employer may not dictate which personal items are generally permitted. Personal rights and the works council’s right to co-determination set clear limits.

What regulations regarding personal belongings are legally permissible?

The Clean Desk Policy constitutes a directive under labor law pursuant to § 106 of the Trade Regulation Act (GewO). The employer establishes rules regarding order and hygiene in the office because the shared resource desk is available to multiple employees in a desk-sharing arrangement.

Guidelines regarding the proper disposal of documents, notes containing personal data, and security-related information are permitted. Article 32 of the GDPR requires this anyway. If someone on your team leaves job applications, contracts, or health data lying around, that person is violating the obligation to ensure technical and organizational security.

A blanket ban on personal items during working hours is not permitted. Photos, plants, and mugs are protected under general privacy rights. The rules should therefore be included in a desk-sharing company agreement with the works council.

When must the works council give its approval?

The works council must always approve desk sharing because Section 87(1)(1) of the Works Constitution Act (BetrVG) provides for mandatory co-determination regarding workplace regulations and employee conduct. This includes the clean desk policy, booking rules, and locker allocation.

Without a works council agreement, the clean desk policy cannot be enforced; unilateral directives are subject to challenge and often fail in conciliation proceedings.

Therefore, involve the works council during the planning phase, before ordering any furniture. Involving them early on is more likely to result in practical, workable policies, especially if you want to introduce desk sharing.

What storage options work best for personal belongings when sharing a desk?

Three storage solutions have proven effective for personal items in desk-sharing environments: lockable lockers for personal belongings, mobile rolling carts to organize work supplies, and the option to personalize your workspace for the day and then pack everything away into a backpack or bag.

How can I make up for the loss of my own desk when sharing a workspace?

The most effective way to compensate for the loss of a personal desk is to offer alternatives that match or exceed the comfort of having one’s own desk. A high-quality, well-equipped office kitchen, a lounge area that’s pleasant to spend time in, and complimentary perks like snacks and drinks shift the focus from personal desk space to a positive workplace experience.

Employees who have had to give up their personal coffee makers or kettles as part of the desk-sharing initiative are more likely to accept this if the new kitchen is better equipped and the office is properly designed. High-quality coffee stations, ample refrigeration options, and a varied selection of snacks make the transition easier.

Since desk sharing reduces the space required for individual workstations, it creates room for these upgrades. Companies typically reduce their desk space by 30 to 45 percent and invest the freed-up square footage in lounges and break areas, among other things. The goal may be to create a clubhouse-like atmosphere, which is significantly shaped by the right desk-sharing equipment in the workplace.

4 Steps to Mastering Desk Sharing and Personal Belongings

The practical implementation is carried out in four sequential steps: first, the infrastructure; then, legal coordination; followed by internal communication; and finally, the booking system.

  • Step 1: Storage infrastructure should be set up before the transition. Lockers, mobile rolling cabinets for desk sharing, and kitchen equipment should be available.
  • Step 2: Establish rules in a company agreement with the works council. The agreement covers the clean desk policy, booking windows, locker allocation, and procedures for violations.
  • Step 3: Actively inform employees about what they stand to gain. Let your team know what benefits will replace the fixed desk.
  • Step 4: Implement a booking system that consolidates desks, lockers, and resources.

Here's how to offer desk sharing and all your office services in a single software platform

If you provide lockers, rolling cabinets, kitchens, and relaxation areas , it will be easier for your staff to transition to desk sharing. The most important thing is to ensure fairness in the allocation of all new office resources: Every employee must be able to rely on the fact that the desk they booked is actually free when they arrive. The same applies to meeting rooms and reserved zones. You can achieve this fairness with PULT.

  • Planning certainty before heading to the office: Desks, rooms, zones, and parking spaces can be reserved in advance to avoid any conflicts.
  • Automated No-Show Management: PULT Presence uses the office Wi-Fi to determine whether a reservation has actually been honored. If someone does not show up after the grace period, the space is automatically released, making ghost bookings and holding spaces unnecessarily a thing of the past.
  • Set booking rules: You set rules for zone access, booking priorities and maximum advance booking periods, so that no team permanently monopolizes capacity.

Real-time office layouts: The digital floor plan shows who has booked which space and where everyone is seated. This makes it easy to sit next to your teammates.

{{onpage-cta}}

Desk Booking

Desk Hoteling: How to Implement Desk Hoteling Successfully and Legally in Germany

Fixed desks are an unnecessary expense. With desk hoteling, workspaces can be booked on a daily basis, much like a hotel room.

Fixed desks are an unnecessary expense. With desk hoteling, workspaces can be booked on a daily basis, much like a hotel room.

Internationally, this has been standard practice for years, but in Germany it comes with specific requirements. Employee participation, occupational safety, and data protection determine whether the implementation is legally sound or turns into a pitfall later on. This article explains the concept, provides its legal context, and highlights what matters most during implementation.

Desk Hoteling: The Basics

  • Desk hoteling is a workspace model in which employees reserve their desks in advance.
  • In Germany, the works council’s right to co-determination under Section 87 of the Works Constitution Act (BetrVG) applies upon implementation.
  • Even if several people share a desk, the employer is responsible for ensuring that each workstation is ergonomically suitable, provides sufficient space to move around, and does not pose any health risks.
  • Booking software must be used in compliance with the GDPR. Data minimization and the avoidance of performance monitoring are key considerations here.

What is desk hoteling?

Desk hoteling refers to a flexible workspace concept in which employees reserve a desk in advance for a specific day or period. Instead of having a permanently assigned seat, there is a shared pool of workstations from which everyone can choose as needed.

This topic is becoming increasingly relevant. According to the ifo Institute, approximately 24.5% of employees in Germany work from home at least part of the time. At the same time, in its study “Home Office and the Future of Offices” , the ifo Institute forecasts a structural decline in demand for office space of around 12% by 2030. Companies are responding by downsizing their spaces and switching to desk sharing.

Employees can use the Desk Booking Software to see which seats are available in real time, book them with just a few clicks, and know where they’ll be sitting and which colleagues are nearby even before they arrive.

Desk Hoteling, Hot Desking, and Desk Sharing: What's the Difference?

The three terms "desk hoteling," "hot desking," and "desk sharing" are often used interchangeably, but they refer to different models each with its own implications for the company:

  • Hot desking: First-come, first-served. Employees spontaneously choose an available seat on the spot. If you arrive late, you’ll be out of luck.
  • Desk Sharing: A workstation is shared by several people according to a fixed schedule, often in a 3:2 or 2:1 ratio. The specific assignment is sometimes managed with software and sometimes without.
  • Desk Hoteling: Employees reserve their desks in advance using software. This provides the same predictability and structure as a traditional office, while also offering the space efficiency of shared workspaces.

Desk hoteling is therefore the option that is best suited for hybrid teams in larger companies. No one comes to the office only to find themselves without a seat. This eliminates the risk of “desk hunting.”

Implement desk hoteling without the hassle.

  • ✓ Book directly from Slack, MS Teams, or Outlook
  • ✓ GDPR-compliant, hosted in the EU
  • ✓ With interactive floor plan and team overview
Try PULT free for 14 days

What are the benefits of desk hoteling?

It offers concrete benefits on several levels:

  • Space efficiency: Office space is allocated based on actual needs, not on the maximum capacity of full occupancy, which rarely occurs anyway.
  • Transparency: Employees can see if a spot is available and which team members will be on-site.
  • Predictability for Office Teams: Cleaning, catering, and reception services can be tailored to actual occupancy rather than assumptions.
  • Data-driven decision-making: Booking patterns reveal which zones are in demand and where space can be reduced.

Less stress in everyday life: No more searching for a seat in the morning; teams come together in a targeted manner.

Legal Requirements for Desk Hoteling in Germany

In Germany, it is generally permissible to implement desk hoteling. However, there are legal requirements that must be met. By following the rules, you can avoid costly corrections and legal disputes.

Co-determination: Does the works council have a say?

According to the Federal Labor Court and lower courts, the mere decision to introduce desk hoteling is not subject to co-determination. The employer may, within the scope of its managerial authority, decide how workstations are organized. However, several implementation details are subject to co-determination under § 87 of the Works Constitution Act (BetrVG):

  • Workplace Order (Section 87(1)(1) of the Works Constitution Act (BetrVG)): Clean-desk policies, guidelines on personal belongings, and shared use of space (e.g., combining work areas and break areas).
  • Technical monitoring systems (Section 87(1)(6) of the Works Constitution Act (BetrVG)): As soon as accounting software is used that theoretically allows conclusions to be drawn about behavior or performance, the works council must be consulted.
  • Occupational Health and Safety (Section 87(1)(7) of the Works Constitution Act): When different users occupy the same desk on the same day, new questions arise: How often is the desk cleaned? How are noise levels in open-plan offices limited? The works council has the right to participate in decisions regarding such occupational health and safety regulations.
  • Operational Change (Section 111 of the Works Constitution Act): If desk hoteling is combined with the renovation or redesign of entire office areas, this is often considered an operational change. In such cases, the works council has a broader right to information and negotiation that goes beyond the scope of mere co-determination under Section 87 of the Works Constitution Act.

The Baden-Württemberg Regional Labor Court clarified this further in August 2024 (Order of August 6, 2024, Case No. 21 TaBV 7/24): Neither desk sharing nor a clean desk policy as an overall concept requires consent, but specific rules regarding what items employees are allowed to bring in or how spaces are used for dual purposes certainly do.

If your company has a works council, you should involve it from the very beginning. A works council agreement is the most reliable way to ensure that the arrangements are legally sound.

Occupational Safety: What Does the Workplace Ordinance Require?

The provisions of the Workplace Ordinance (Section 3a ArbStättV) and the Occupational Safety and Health Act (Section 5 ArbSchG) apply in full even to shared workstations. In essence, this means:

  • Every workstation must be ergonomically adjustable to suit individual needs. Height-adjustable desks and chairs are required when different people work at the same station.
  • The space requirements specified in ASR A1.2 remain in effect. As a rule, 8–10 m² are allocated per workstation.
  • A risk assessment pursuant to Section 5 of the Occupational Safety and Health Act (ArbSchG) is mandatory and must take into account the specific characteristics of changing usage patterns (hygiene, psychological strain caused by “desk hunting,” noise).
  • Computer workstations (ASR A6) must meet the minimum requirements for the monitor, keyboard, lighting, and space for movement, regardless of who is using them.

As a result, desk hoteling works well only in environments where workstations are standardized and fully equipped. Equipping some workstations with monitors and docking stations while leaving others without creates inequality. And that immediately reduces acceptance.

Privacy: GDPR-compliant booking software

Every desk-hoteling solution processes personal data. Who books which desk and when? Who is in the office and when? This means that the provisions of the GDPR apply, particularly the principle of data minimization.

This means:

  • Only data that is strictly necessary for the purpose of the booking may be collected.
  • Performance or conduct evaluations are not permitted. Attendance data may not be used to evaluate individual employees.
  • Analyses must be anonymized at the team or zone level.
  • Employees must know what data is being collected and for what purpose.
  • With Wi-Fi-based presence detection, such as that used by PULT Presence, it is essential to ensure that no movement profiles are created.

Desk hoteling that even the works council approves of.

  • ✓ GDPR-compliant, hosted in the EU, ISO 27001 certified
  • ✓ Data-minimal presence detection without movement profiles
Book a demo and see PULT in action

Compliance Checklist Before Implementing Desk Hoteling

Before you launch a desk-hoteling project, you should make sure you’ve covered these points. If you handle this properly from the start, you’ll avoid having to make corrections later on.

  • Involve the works council early on: No rollout without prior consultation. Especially when accounting software is involved, there is no way around the right to co-determination.
  • Conduct a risk assessment: In accordance with Section 5 of the Occupational Safety and Health Act (ArbSchG) for the new workstations, including psychological stress resulting from changing usage.
  • Establish ergonomic standards: Height-adjustable desks, adjustable chairs, docking stations, and monitors must be available at every shared workstation.
  • Create a privacy policy: What data does the software collect, how long is it stored, and who has access to it? These questions need to be answered before any contracts are signed.
  • Define hygiene protocols and cleaning schedules: When users change daily, surfaces and work equipment must be cleaned more frequently than when users have assigned seats.
  • Document the rules in writing: Ideally, all rules should be included in a company agreement, but at a minimum they should be set forth in an internal policy that all employees are aware of.

Desk Hoteling: Setting the Course for the Workplace of Tomorrow

The figures from the ifo Institute leave little room for doubt. Hybrid work is here to stay, and office space will continue to shrink. Companies that switch to desk hoteling now are laying the groundwork for an organization that can adapt to the changing world of work without having to constantly make adjustments.

Whether desk hoteling ultimately works depends less on the software and more on how smoothly it was implemented. If you plan ahead from the start, you’ve already cleared the biggest hurdle. PULT takes care of the rest.

How can the work council influence desk sharing?

The Works Constitution Act (BetrVG) provides for several instances of co-determination that may apply depending on the specific details of the desk-sharing arrangement. Those who are unaware of the rules risk injunctions and significant project delays.

What say does the works council have regarding desk sharing?

Anyone who wants to introduce desk sharing in their company will quickly face an important question: Does the works council need to be involved, and if so, to what extent? There is no one-size-fits-all answer.

The Works Constitution Act (BetrVG) provides for several instances of co-determination that may apply depending on the specific details of the desk-sharing arrangement. Those who are unaware of the rules risk injunctions and significant project delays.

How the work council can influence desk sharing: The Basics

  • Desk-sharing itself is not subject to employee participation. The employer may implement it within the scope of its managerial authority. The specific details of its implementation almost never are.
  • Section 87(1)(1) of the Works Constitution Act (BetrVG) applies whenever rules concern employees’ conduct.
  • Section 90 of the Works Constitution Act (BetrVG) requires employers to inform the works council early and in detail as soon as the planning phase begins.
  • A workplace agreement is the most legally sound approach to desk sharing.

What does the Works Constitution Act (BetrVG) stipulate regarding desk sharing?

In principle, an employer may require desk sharing. However, the specific details are almost always subject to co-determination. This applies in particular when rules regarding workplace use, digital booking tools, occupational health and safety, or changes to the work environment are involved.

The BetrVG contains several sections that may be relevant to desk sharing:

Section 87(1)(1) of the Works Constitution Act (BetrVG) – Order in the workplace: The line between conduct regarding workplace order that is subject to co-determination and work-related conduct that is exempt from co-determination is blurred. Rules that directly require work performance (e.g., finding an available seat every day) are considered work-related conduct and are not subject to co-determination. Rules regarding workplace coexistence, such as the handling of personal belongings or the use of lockers, are considered organizational conduct and are subject to co-determination.

Section 87(1)(6) of the Works Constitution Act (BetrVG) – Technical Monitoring Devices: Certain aspects of desk sharing, such as the use of booking or occupancy tools, fall under Section 87(1)(6) of the Works Constitution Act (BetrVG) if they involve monitoring of employees’ performance and behavior. As soon as a booking tool collects data on attendance times or usage patterns that can be traced back to individual employees, the right to co-determination applies.

Section 87(1)(7) of the Works Constitution Act (BetrVG) – Health Protection: Ergonomic requirements, risk assessments, and hygiene regulations for shared workstations may satisfy this criterion. The Baden-Württemberg Regional Labor Court rejected a right to co-determination under § 87 (1) No. 7 BetrVG in a specific case, as the introduction of desk sharing alone did not lead to a concrete risk to employees. A risk assessment would first have to establish this.

§ 90 BetrVG – Duty to Inform: § 90 BetrVG requires the employer to inform the works council in a timely and comprehensive manner about planned changes to workstations, work processes, or the work environment. This duty to inform applies as early as the planning phase. Anyone who informs the works council only after the restructuring measures have already begun has missed this deadline.

§ 111 BetrVG – Operational change: According to the case law of the Federal Labor Court, the introduction of desk sharing is generally not considered an operational change within the meaning of § 111 BetrVG. The situation is different if desk sharing is part of a larger restructuring.

What does case law say about the works council’s right to co-determination?

Case law on the subject of desk sharing and works councils is anything but consistent. In the past, the same concept has been interpreted differently by various courts. According to this view, it is not the concept as a whole that matters, but rather the individual provisions within it. Three court decisions illustrate where the courts draw the line.

Frankfurt/Main Labor Court: The Frankfurt/Main Labor Court granted a works council’s motion seeking to prevent the introduction of desk sharing. The court found that several aspects of co-determination were affected. The unilateral introduction of this work system by the employer was therefore deemed impermissible. The works council was ultimately able to halt further implementation by means of a preliminary injunction.

Düsseldorf Regional Labor Court (Case No. 3 TaBVGa 6/17): The Düsseldorf Regional Labor Court ruled in another case that the works council had no right of co-determination because the specific plan did not contain any provisions subject to co-determination. The question of where exactly the line is drawn between the specification of work duties not subject to co-determination and conduct subject to co-determination remains largely unresolved even after this decision. A fundamental ruling by the Federal Labor Court is still pending.

Baden-Württemberg Regional Labor Court (Case No. 21 TaBV 7/24, August 2024): According to this ruling, neither the decision to introduce desk sharing nor an accompanying clean-desk policy is, in and of itself, subject to works council co-determination. Both pertain to employees’ work conduct, which is not subject to co-determination. However, regulations governing the handling of personal belongings may affect workplace conduct subject to co-determination pursuant to Section 87(1)(1) of the Works Constitution Act (BetrVG). Regulations governing the use of certain company premises for break and work purposes may also be subject to co-determination.

In practice, this means that it is not the concept as a whole but each individual provision within it that must be reviewed for compliance with the requirement for employee participation. Those who make sweeping generalizations are almost always wrong.

See PULT in action

  • ✓ Collect booking data in compliance with GDPR, without the risk of surveillance
  • ✓ Anonymous team-level analytics, no individual profiles
  • ✓ Win over works councils with transparent data processing
Book a demo

What must be included in the workplace agreement on desk sharing?

In practice, a works council agreement is the most reliable way to implement the project in a legally compliant manner. This applies regardless of whether a genuine right to co-determination exists in a particular case or not.

To ensure that desk sharing and labor law are compatible, a legally sound company agreement must address these key points:

  1. Scope of Application: Which locations, departments, and employee groups are covered by the agreement? If it applies across multiple locations, the general works council is generally responsible.
  2. Booking rules: How do you reserve a workspace? Through the app, at a terminal, or on the spot? What are the advance notice requirements and cancellation deadlines?
  3. Clean Desk Policy: What personal items are allowed, how are they stored, and who provides lockers or rolling cabinets?
  4. Data Protection and Booking Systems: Digital booking systems may fall under Section 87(1)(6) of the Works Constitution Act (BetrVG) if they collect data on booking times, duration of presence, or individual usage patterns. The agreement must specify what data is collected, how long it is stored, and who has access to it. Tools like PULT avoid this issue from the outset: analyses are conducted exclusively at the team level in aggregated form, without any references to individuals, and thus meet the requirements that works councils typically impose under Section 87(1)(6) of the Works Constitution Act (BetrVG).
  5. Ergonomics and Occupational Health and Safety: Guidelines for the setup of shared workstations (monitor, keyboard, chair), for cleaning, and for the special needs of individual employees.
  6. Special provisions: Pregnant employees, employees with disabilities, or those in certain job roles may be entitled to a dedicated workspace and special desk-sharing rules.
  7. Control mechanisms: How is booking data analyzed? Is it analyzed only at the team level, or also at the individual level? The latter typically requires employee participation and raises data protection concerns.

What is the best way to involve the works council in desk sharing?

Time and again, managers make the mistake of informing the works council about the introduction of desk sharing only after the decision has already been made. This is unwise and, in many cases, violates Section 90 of the Works Constitution Act (BetrVG).

As soon as the idea of introducing desk sharing arises internally, the obligation to provide information takes effect. The works council receives planning documents, space allocation plans, and schedules. In the next step, the concept is jointly reviewed for provisions subject to co-determination: Which areas are covered by Section 87(1)(1), (6), or (7) of the Works Constitution Act (BetrVG)? This review prevents individual provisions from becoming stumbling blocks later on.

Once the areas subject to co-determination have been identified, formal negotiations on a works agreement begin. If the employer and the works council cannot reach an agreement, the conciliation board makes the decision. This process can delay projects by months. Once the agreement is finalized, implementation begins. An evaluation clause also specifies when and how the parties will jointly review the plan and adjust it as needed.

If you communicate transparently from the outset and establish a clear policy, you will have already prevented most conflicts before they arise. The same principle applies to the booking system.

{{hint-box}}