Successfully building and leading cross-functional teams

A cross-functional team operates largely independently of external decision-makers and therefore works faster than interconnected departments.

Cross-functional teams: The most important facts in brief

  • Cross-functional teams combine multiple skills to be able to work on a result area completely and independently.
  • You make decisions directly within the team, which improves speed and quality.
  • A cross-functional team is worthwhile if there is a clearly defined area of responsibility, sufficient work volume, and genuine decision-making authority.
  • Advantages arise primarily from shorter decision-making processes, greater accountability, and better coordination between specialist perspectives.
  • Difficulties arise when roles, responsibilities, or decision-making processes are unclear, or when individual specialized roles become bottlenecks.

What is a cross-functional team?

Cross-functional teams are groups in which many areas of expertise are combined in such a way that they can jointly take responsibility for a clearly defined goal ("end-to-end"). To do this, the team needs all the essential skills to plan, implement, test, and deliver without external dependencies.

  • Pooling of expertise: The team covers all the skills necessary to achieve the objectives.
  • Shared responsibility: Success and quality are the responsibility of the entire team, not individual functional areas.
  • Few dependencies: Transfers to other departments are eliminated or greatly minimized.
  • Focus on outcomes: The team works on a defined set of outcomes with measurable benefits, rather than on isolated tasks.

Difference between cross-functional and functional

Classically functionally organized teams include people with the same expertise in one department, such as development, marketing, or design. In this model, working on a product or project requires multiple handovers between units. Decisions take longer because each department has its own priorities, processes, and responsibilities.

Cross-functional teams break down this structure. They combine the relevant roles so that a result area can be handled entirely within the team. This eliminates the need for a lot of coordination across departmental boundaries. Decisions are made where the expertise is available.

When is it worthwhile to set up a cross-functional team?

Setting up or deploying a cross-functional team is worthwhile for your company if an area is so clearly defined that the team can handle it from start to finish on its own.

This always works very reliably when there is enough work in this area and, as a rule, no decisions by external bodies are necessary. Under these conditions, a cross-functional team works faster, requires less coordination, and takes responsibility for results.

Good conditions for a cross-functional team:

  • The result can be described very precisely. Examples: a product module, a complete ordering process, or addressing a target customer group.
  • The objective remains stable. There is a robust framework for decision-making and planning.
  • There is a constant flow of work in this area. The team remains continuously busy.
  • All core competencies can be brought into the team. Depending on the area, these include, for example, development, UX, data analysis, or marketing.
  • The team can prioritize independently. Decisions do not have to be constantly sought from managers or committees.
  • Dependencies on other teams are manageable. The team can carry out most steps itself.

These prerequisites immediately reveal the advantages of a cross-functional team:

  • The team does not waste time on handovers or waiting for decisions.
  • It can map the entire process internally.
  • The work and deadlines can be planned very accurately.
  • The team's working methods bring them very close to the customer, enabling them to understand and serve them better.

What difficulties frequently arise in cross-functional teams?

Cross-functional teams solve many internal coordination problems, but they also bring their own difficulties. Most of these arise when roles, decision-making processes, or responsibilities are not (yet) well defined. If this is the case, the team may lose momentum and encounter recurring conflicts.

  • Unclear responsibilities: If it is not clearly defined who makes decisions within the team or which role is responsible for which area, delays and conflicting expectations arise.
  • Conflicts between different professional perspectives: Different disciplines sometimes pursue different goals and apply different evaluation standards. This can lead to discussions about priorities and approaches.
  • Specialists become bottlenecks: Individual specialists, for example in data, infrastructure, or legal matters, quickly become the point where tasks pile up.
  • Different working methods within the team sometimes lead to additional work and misunderstandings.

How do I build a high-performing, cross-functional team?

When setting up a cross-functional team, you should describe the goal or outcome of the working group in great detail, assemble the necessary members based on their roles and skills, and then define responsibilities, decision-making processes, and workflows.

Step 1: Define the result/goal

The objective forms the basis of the team and determines which tasks and decisions are its responsibility.

  • Very precise formulation of the area of responsibility, for example, "Creation and optimization of the checkout process."
  • Clear demarcation from other teams to prevent overlap
  • Set measurable goals that provide guidance for planning and prioritization.

Step 2: Define roles and responsibilities

A cross-functional team must cover all the skills required to work independently on the objective.

  • Determination of core roles, such as product management, development, UX, data analysis, or marketing
  • Assignment of responsibilities per role so that responsibilities are clear
  • Determining how roles with a relatively small project share and time requirement can be integrated.

Step 3: Clarify responsibilities and decision-making processes

  • Determining which decisions the team makes itself and which are made externally
  • Disclosed framework for prioritization and goal setting
  • Binding formulation of quality standards and acceptance criteria

Step 4: Agree on working methods and processes

  • Common workflow such as Kanban or Scrum with defined steps, agile working
  • Regular coordination meetings such as planning, review, and retrospective
  • Uniform documentation standards to ensure that information remains accessible in the long term

Step 5: Manage participants and contributors

A cross-functional team needs agreements on how it will work with other departments.

  • Overview of all contributors and their requirements
  • Established process for how tasks are assigned to the team, for example via intake forms or a prioritization meeting.
  • Agreed format for status reports and expectation management

How do I lead a cross-functional team?

As the leader of a cross-functional team, ensure that you provide your team with a workflow in which, as far as possible, all decisions can be made quickly and efficiently. 

At the outset, binding ground rules should be established to structure the daily work routine. These include:

  • Coordination channels for technical and organizational issues
  • Expectations regarding documentation and communication
  • Dealing with conflicts and differences in decision-making
  • Rules regarding periods of concentrated work and availability

It is then your job to ensure positive cooperation and create a working atmosphere that leverages the strengths of a cross-functional team:

  • Address contradictions immediately, argue professionally and objectively, and do not postpone decisions.
  • Check in regularly, but briefly. Use boards that show the status of the work.
  • Define how you handle synchronous and asynchronous communication and how quickly feedback can be expected.
  • Give each team member decision-making authority and discuss decisions in reviews.

How can I provide suitable spaces for multiple cross-functional teams?

As an employer, you are faced with the task of providing suitable working conditions for several cross-functional teams without having to permanently reserve separate spaces for each team.

Since many employees in marketing, development, product, or consulting regularly work remotely, traditional, permanently assigned team rooms are hardly economical anymore. Actual utilization would be low, while costs would be high.

A suitable approach is to switch to desk sharing and bookable team zones. This involves using workstations, rooms, and team areas via a booking system instead of assigning them permanently. Your teams reserve areas exactly when they want to work together in person, for example for planning, reviews, workshops, or coordinating results.

The advantages of bookable team zones, rooms, and individual workstations: 

  • Lower vacancy rates: Fixed desks often remain unused in hybrid working models. Bookable workspaces avoid these idle times.
  • Even as you grow, there is no need to rent new office space, as your teams can easily share the existing facilities.
  • Your teams can select spaces that suit the task at hand, for example, for focused individual work, group discussions, workshops, or hybrid meetings.
  • Using the booking software, your teams can ensure that the required zones and rooms are available as soon as they start working on site.
  • Rooms and zones can be quickly adapted to different team sizes and tasks, which was not possible with previously defined areas.

PULT is your booking software for desks, rooms, and zones. With PULT, give your cross-functional teams the security and freedom to book suitable spaces at any time.

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FAQ

Have questions?

Does every cross-functional team need a dedicated space?

No, a permanently assigned space is not necessary if suitable areas and rooms can be booked as needed. It is important that the team has reliable access to suitable spaces when collaborative work on site is required.

Are cross-functional teams automatically faster?

At the beginning, additional coordination is required until roles and processes are established. After that, throughput times are usually significantly reduced because handovers are no longer necessary and decisions are made within the team.

How large should a cross-functional team be?

Typically, there are five to nine people, depending on the area of responsibility and the skills required. The team should be small enough for direct coordination and large enough to cover all areas of expertise.

What is the difference between interdisciplinary and cross-functional?

Interdisciplinary describes the collaboration of different disciplines without pooling responsibility for results within the team. Cross-functional means that a team is jointly responsible for a clearly defined result.

What happens when specialized knowledge is rarely needed?

Experts can then be brought in to provide appropriate support. This allows the team to remain operational without having to permanently fill any specialist roles.

About author

Isolde Van der Knaap

Hybrid Work Enthusiast and Account Executive

At PULT we're designing the future of the hybrid workplace for companies and their employees. Focused on SME and mid market customers in Eruope, I'm working on everything from Customer Discovery to Onboarding. I'm very passionate about new work and moved to Hamburg in 2024 even though I'm originally from France.

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Desk Booking

Desk Sharing and Personal Belongings: Rules, Storage, and Compensation

How to handle personal belongings in a desk-sharing environment is one of the most emotionally charged issues when introducing flexible workspaces. A clean desk policy requires employees to completely clear their desks every day, including photos and favorite mugs. True acceptance only emerges when legal frameworks, storage solutions, and cultural considerations work in harmony.

Desk Sharing and Personal Belongings: The Basics

  • With desk sharing, personal items must be cleared from the desk at the end of each workday because the Clean Desk Policy requires that the desk be cleared for the next person.
  • An employer may implement a clean desk policy as a directive, but may not impose a blanket ban on personal items that fall under the general right to privacy, and the works council has a right of co-determination under Section 87 of the Works Constitution Act (BetrVG).
  • The three established storage solutions are lockable lockers for personal items, mobile rolling containers used as desk-sharing organizers for work supplies, and daily customization followed by storage.
  • PULT is an all-in-one office management software solution that allows companies to book and manage desks, lockers, parking spaces, and catering centrally within a single application.

What rules can be established regarding personal belongings in a desk-sharing arrangement?

In a desk-sharing arrangement, the employer may issue instructions requiring employees to clear their desks daily, lock away all documents, and store personal belongings in designated lockers. However, the employer may not dictate which personal items are generally permitted. Personal rights and the works council’s right to co-determination set clear limits.

What regulations regarding personal belongings are legally permissible?

The Clean Desk Policy constitutes a directive under labor law pursuant to § 106 of the Trade Regulation Act (GewO). The employer establishes rules regarding order and hygiene in the office because the shared resource desk is available to multiple employees in a desk-sharing arrangement.

Guidelines regarding the proper disposal of documents, notes containing personal data, and security-related information are permitted. Article 32 of the GDPR requires this anyway. If someone on your team leaves job applications, contracts, or health data lying around, that person is violating the obligation to ensure technical and organizational security.

A blanket ban on personal items during working hours is not permitted. Photos, plants, and mugs are protected under general privacy rights. The rules should therefore be included in a desk-sharing company agreement with the works council.

When must the works council give its approval?

The works council must always approve desk sharing because Section 87(1)(1) of the Works Constitution Act (BetrVG) provides for mandatory co-determination regarding workplace regulations and employee conduct. This includes the clean desk policy, booking rules, and locker allocation.

Without a works council agreement, the clean desk policy cannot be enforced; unilateral directives are subject to challenge and often fail in conciliation proceedings.

Therefore, involve the works council during the planning phase, before ordering any furniture. Involving them early on is more likely to result in practical, workable policies, especially if you want to introduce desk sharing.

What storage options work best for personal belongings when sharing a desk?

Three storage solutions have proven effective for personal items in desk-sharing environments: lockable lockers for personal belongings, mobile rolling carts to organize work supplies, and the option to personalize your workspace for the day and then pack everything away into a backpack or bag.

How can I make up for the loss of my own desk when sharing a workspace?

The most effective way to compensate for the loss of a personal desk is to offer alternatives that match or exceed the comfort of having one’s own desk. A high-quality, well-equipped office kitchen, a lounge area that’s pleasant to spend time in, and complimentary perks like snacks and drinks shift the focus from personal desk space to a positive workplace experience.

Employees who have had to give up their personal coffee makers or kettles as part of the desk-sharing initiative are more likely to accept this if the new kitchen is better equipped and the office is properly designed. High-quality coffee stations, ample refrigeration options, and a varied selection of snacks make the transition easier.

Since desk sharing reduces the space required for individual workstations, it creates room for these upgrades. Companies typically reduce their desk space by 30 to 45 percent and invest the freed-up square footage in lounges and break areas, among other things. The goal may be to create a clubhouse-like atmosphere, which is significantly shaped by the right desk-sharing equipment in the workplace.

4 Steps to Mastering Desk Sharing and Personal Belongings

The practical implementation is carried out in four sequential steps: first, the infrastructure; then, legal coordination; followed by internal communication; and finally, the booking system.

  • Step 1: Storage infrastructure should be set up before the transition. Lockers, mobile rolling cabinets for desk sharing, and kitchen equipment should be available.
  • Step 2: Establish rules in a company agreement with the works council. The agreement covers the clean desk policy, booking windows, locker allocation, and procedures for violations.
  • Step 3: Actively inform employees about what they stand to gain. Let your team know what benefits will replace the fixed desk.
  • Step 4: Implement a booking system that consolidates desks, lockers, and resources.

Here's how to offer desk sharing and all your office services in a single software platform

If you provide lockers, rolling cabinets, kitchens, and relaxation areas , it will be easier for your staff to transition to desk sharing. The most important thing is to ensure fairness in the allocation of all new office resources: Every employee must be able to rely on the fact that the desk they booked is actually free when they arrive. The same applies to meeting rooms and reserved zones. You can achieve this fairness with PULT.

  • Planning certainty before heading to the office: Desks, rooms, zones, and parking spaces can be reserved in advance to avoid any conflicts.
  • Automated No-Show Management: PULT Presence uses the office Wi-Fi to determine whether a reservation has actually been honored. If someone does not show up after the grace period, the space is automatically released, making ghost bookings and holding spaces unnecessarily a thing of the past.
  • Set booking rules: You set rules for zone access, booking priorities and maximum advance booking periods, so that no team permanently monopolizes capacity.

Real-time office layouts: The digital floor plan shows who has booked which space and where everyone is seated. This makes it easy to sit next to your teammates.

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Desk Booking

Desk Hoteling: How to Implement Desk Hoteling Successfully and Legally in Germany

Fixed desks are an unnecessary expense. With desk hoteling, workspaces can be booked on a daily basis, much like a hotel room.

Fixed desks are an unnecessary expense. With desk hoteling, workspaces can be booked on a daily basis, much like a hotel room.

Internationally, this has been standard practice for years, but in Germany it comes with specific requirements. Employee participation, occupational safety, and data protection determine whether the implementation is legally sound or turns into a pitfall later on. This article explains the concept, provides its legal context, and highlights what matters most during implementation.

Desk Hoteling: The Basics

  • Desk hoteling is a workspace model in which employees reserve their desks in advance.
  • In Germany, the works council’s right to co-determination under Section 87 of the Works Constitution Act (BetrVG) applies upon implementation.
  • Even if several people share a desk, the employer is responsible for ensuring that each workstation is ergonomically suitable, provides sufficient space to move around, and does not pose any health risks.
  • Booking software must be used in compliance with the GDPR. Data minimization and the avoidance of performance monitoring are key considerations here.

What is desk hoteling?

Desk hoteling refers to a flexible workspace concept in which employees reserve a desk in advance for a specific day or period. Instead of having a permanently assigned seat, there is a shared pool of workstations from which everyone can choose as needed.

This topic is becoming increasingly relevant. According to the ifo Institute, approximately 24.5% of employees in Germany work from home at least part of the time. At the same time, in its study “Home Office and the Future of Offices” , the ifo Institute forecasts a structural decline in demand for office space of around 12% by 2030. Companies are responding by downsizing their spaces and switching to desk sharing.

Employees can use the Desk Booking Software to see which seats are available in real time, book them with just a few clicks, and know where they’ll be sitting and which colleagues are nearby even before they arrive.

Desk Hoteling, Hot Desking, and Desk Sharing: What's the Difference?

The three terms "desk hoteling," "hot desking," and "desk sharing" are often used interchangeably, but they refer to different models each with its own implications for the company:

  • Hot desking: First-come, first-served. Employees spontaneously choose an available seat on the spot. If you arrive late, you’ll be out of luck.
  • Desk Sharing: A workstation is shared by several people according to a fixed schedule, often in a 3:2 or 2:1 ratio. The specific assignment is sometimes managed with software and sometimes without.
  • Desk Hoteling: Employees reserve their desks in advance using software. This provides the same predictability and structure as a traditional office, while also offering the space efficiency of shared workspaces.

Desk hoteling is therefore the option that is best suited for hybrid teams in larger companies. No one comes to the office only to find themselves without a seat. This eliminates the risk of “desk hunting.”

Implement desk hoteling without the hassle.

  • ✓ Book directly from Slack, MS Teams, or Outlook
  • ✓ GDPR-compliant, hosted in the EU
  • ✓ With interactive floor plan and team overview
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What are the benefits of desk hoteling?

It offers concrete benefits on several levels:

  • Space efficiency: Office space is allocated based on actual needs, not on the maximum capacity of full occupancy, which rarely occurs anyway.
  • Transparency: Employees can see if a spot is available and which team members will be on-site.
  • Predictability for Office Teams: Cleaning, catering, and reception services can be tailored to actual occupancy rather than assumptions.
  • Data-driven decision-making: Booking patterns reveal which zones are in demand and where space can be reduced.

Less stress in everyday life: No more searching for a seat in the morning; teams come together in a targeted manner.

Legal Requirements for Desk Hoteling in Germany

In Germany, it is generally permissible to implement desk hoteling. However, there are legal requirements that must be met. By following the rules, you can avoid costly corrections and legal disputes.

Co-determination: Does the works council have a say?

According to the Federal Labor Court and lower courts, the mere decision to introduce desk hoteling is not subject to co-determination. The employer may, within the scope of its managerial authority, decide how workstations are organized. However, several implementation details are subject to co-determination under § 87 of the Works Constitution Act (BetrVG):

  • Workplace Order (Section 87(1)(1) of the Works Constitution Act (BetrVG)): Clean-desk policies, guidelines on personal belongings, and shared use of space (e.g., combining work areas and break areas).
  • Technical monitoring systems (Section 87(1)(6) of the Works Constitution Act (BetrVG)): As soon as accounting software is used that theoretically allows conclusions to be drawn about behavior or performance, the works council must be consulted.
  • Occupational Health and Safety (Section 87(1)(7) of the Works Constitution Act): When different users occupy the same desk on the same day, new questions arise: How often is the desk cleaned? How are noise levels in open-plan offices limited? The works council has the right to participate in decisions regarding such occupational health and safety regulations.
  • Operational Change (Section 111 of the Works Constitution Act): If desk hoteling is combined with the renovation or redesign of entire office areas, this is often considered an operational change. In such cases, the works council has a broader right to information and negotiation that goes beyond the scope of mere co-determination under Section 87 of the Works Constitution Act.

The Baden-Württemberg Regional Labor Court clarified this further in August 2024 (Order of August 6, 2024, Case No. 21 TaBV 7/24): Neither desk sharing nor a clean desk policy as an overall concept requires consent, but specific rules regarding what items employees are allowed to bring in or how spaces are used for dual purposes certainly do.

If your company has a works council, you should involve it from the very beginning. A works council agreement is the most reliable way to ensure that the arrangements are legally sound.

Occupational Safety: What Does the Workplace Ordinance Require?

The provisions of the Workplace Ordinance (Section 3a ArbStättV) and the Occupational Safety and Health Act (Section 5 ArbSchG) apply in full even to shared workstations. In essence, this means:

  • Every workstation must be ergonomically adjustable to suit individual needs. Height-adjustable desks and chairs are required when different people work at the same station.
  • The space requirements specified in ASR A1.2 remain in effect. As a rule, 8–10 m² are allocated per workstation.
  • A risk assessment pursuant to Section 5 of the Occupational Safety and Health Act (ArbSchG) is mandatory and must take into account the specific characteristics of changing usage patterns (hygiene, psychological strain caused by “desk hunting,” noise).
  • Computer workstations (ASR A6) must meet the minimum requirements for the monitor, keyboard, lighting, and space for movement, regardless of who is using them.

As a result, desk hoteling works well only in environments where workstations are standardized and fully equipped. Equipping some workstations with monitors and docking stations while leaving others without creates inequality. And that immediately reduces acceptance.

Privacy: GDPR-compliant booking software

Every desk-hoteling solution processes personal data. Who books which desk and when? Who is in the office and when? This means that the provisions of the GDPR apply, particularly the principle of data minimization.

This means:

  • Only data that is strictly necessary for the purpose of the booking may be collected.
  • Performance or conduct evaluations are not permitted. Attendance data may not be used to evaluate individual employees.
  • Analyses must be anonymized at the team or zone level.
  • Employees must know what data is being collected and for what purpose.
  • With Wi-Fi-based presence detection, such as that used by PULT Presence, it is essential to ensure that no movement profiles are created.

Desk hoteling that even the works council approves of.

  • ✓ GDPR-compliant, hosted in the EU, ISO 27001 certified
  • ✓ Data-minimal presence detection without movement profiles
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Compliance Checklist Before Implementing Desk Hoteling

Before you launch a desk-hoteling project, you should make sure you’ve covered these points. If you handle this properly from the start, you’ll avoid having to make corrections later on.

  • Involve the works council early on: No rollout without prior consultation. Especially when accounting software is involved, there is no way around the right to co-determination.
  • Conduct a risk assessment: In accordance with Section 5 of the Occupational Safety and Health Act (ArbSchG) for the new workstations, including psychological stress resulting from changing usage.
  • Establish ergonomic standards: Height-adjustable desks, adjustable chairs, docking stations, and monitors must be available at every shared workstation.
  • Create a privacy policy: What data does the software collect, how long is it stored, and who has access to it? These questions need to be answered before any contracts are signed.
  • Define hygiene protocols and cleaning schedules: When users change daily, surfaces and work equipment must be cleaned more frequently than when users have assigned seats.
  • Document the rules in writing: Ideally, all rules should be included in a company agreement, but at a minimum they should be set forth in an internal policy that all employees are aware of.

Desk Hoteling: Setting the Course for the Workplace of Tomorrow

The figures from the ifo Institute leave little room for doubt. Hybrid work is here to stay, and office space will continue to shrink. Companies that switch to desk hoteling now are laying the groundwork for an organization that can adapt to the changing world of work without having to constantly make adjustments.

Whether desk hoteling ultimately works depends less on the software and more on how smoothly it was implemented. If you plan ahead from the start, you’ve already cleared the biggest hurdle. PULT takes care of the rest.

How can the work council influence desk sharing?

The Works Constitution Act (BetrVG) provides for several instances of co-determination that may apply depending on the specific details of the desk-sharing arrangement. Those who are unaware of the rules risk injunctions and significant project delays.

What say does the works council have regarding desk sharing?

Anyone who wants to introduce desk sharing in their company will quickly face an important question: Does the works council need to be involved, and if so, to what extent? There is no one-size-fits-all answer.

The Works Constitution Act (BetrVG) provides for several instances of co-determination that may apply depending on the specific details of the desk-sharing arrangement. Those who are unaware of the rules risk injunctions and significant project delays.

How the work council can influence desk sharing: The Basics

  • Desk-sharing itself is not subject to employee participation. The employer may implement it within the scope of its managerial authority. The specific details of its implementation almost never are.
  • Section 87(1)(1) of the Works Constitution Act (BetrVG) applies whenever rules concern employees’ conduct.
  • Section 90 of the Works Constitution Act (BetrVG) requires employers to inform the works council early and in detail as soon as the planning phase begins.
  • A workplace agreement is the most legally sound approach to desk sharing.

What does the Works Constitution Act (BetrVG) stipulate regarding desk sharing?

In principle, an employer may require desk sharing. However, the specific details are almost always subject to co-determination. This applies in particular when rules regarding workplace use, digital booking tools, occupational health and safety, or changes to the work environment are involved.

The BetrVG contains several sections that may be relevant to desk sharing:

Section 87(1)(1) of the Works Constitution Act (BetrVG) – Order in the workplace: The line between conduct regarding workplace order that is subject to co-determination and work-related conduct that is exempt from co-determination is blurred. Rules that directly require work performance (e.g., finding an available seat every day) are considered work-related conduct and are not subject to co-determination. Rules regarding workplace coexistence, such as the handling of personal belongings or the use of lockers, are considered organizational conduct and are subject to co-determination.

Section 87(1)(6) of the Works Constitution Act (BetrVG) – Technical Monitoring Devices: Certain aspects of desk sharing, such as the use of booking or occupancy tools, fall under Section 87(1)(6) of the Works Constitution Act (BetrVG) if they involve monitoring of employees’ performance and behavior. As soon as a booking tool collects data on attendance times or usage patterns that can be traced back to individual employees, the right to co-determination applies.

Section 87(1)(7) of the Works Constitution Act (BetrVG) – Health Protection: Ergonomic requirements, risk assessments, and hygiene regulations for shared workstations may satisfy this criterion. The Baden-Württemberg Regional Labor Court rejected a right to co-determination under § 87 (1) No. 7 BetrVG in a specific case, as the introduction of desk sharing alone did not lead to a concrete risk to employees. A risk assessment would first have to establish this.

§ 90 BetrVG – Duty to Inform: § 90 BetrVG requires the employer to inform the works council in a timely and comprehensive manner about planned changes to workstations, work processes, or the work environment. This duty to inform applies as early as the planning phase. Anyone who informs the works council only after the restructuring measures have already begun has missed this deadline.

§ 111 BetrVG – Operational change: According to the case law of the Federal Labor Court, the introduction of desk sharing is generally not considered an operational change within the meaning of § 111 BetrVG. The situation is different if desk sharing is part of a larger restructuring.

What does case law say about the works council’s right to co-determination?

Case law on the subject of desk sharing and works councils is anything but consistent. In the past, the same concept has been interpreted differently by various courts. According to this view, it is not the concept as a whole that matters, but rather the individual provisions within it. Three court decisions illustrate where the courts draw the line.

Frankfurt/Main Labor Court: The Frankfurt/Main Labor Court granted a works council’s motion seeking to prevent the introduction of desk sharing. The court found that several aspects of co-determination were affected. The unilateral introduction of this work system by the employer was therefore deemed impermissible. The works council was ultimately able to halt further implementation by means of a preliminary injunction.

Düsseldorf Regional Labor Court (Case No. 3 TaBVGa 6/17): The Düsseldorf Regional Labor Court ruled in another case that the works council had no right of co-determination because the specific plan did not contain any provisions subject to co-determination. The question of where exactly the line is drawn between the specification of work duties not subject to co-determination and conduct subject to co-determination remains largely unresolved even after this decision. A fundamental ruling by the Federal Labor Court is still pending.

Baden-Württemberg Regional Labor Court (Case No. 21 TaBV 7/24, August 2024): According to this ruling, neither the decision to introduce desk sharing nor an accompanying clean-desk policy is, in and of itself, subject to works council co-determination. Both pertain to employees’ work conduct, which is not subject to co-determination. However, regulations governing the handling of personal belongings may affect workplace conduct subject to co-determination pursuant to Section 87(1)(1) of the Works Constitution Act (BetrVG). Regulations governing the use of certain company premises for break and work purposes may also be subject to co-determination.

In practice, this means that it is not the concept as a whole but each individual provision within it that must be reviewed for compliance with the requirement for employee participation. Those who make sweeping generalizations are almost always wrong.

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  • ✓ Collect booking data in compliance with GDPR, without the risk of surveillance
  • ✓ Anonymous team-level analytics, no individual profiles
  • ✓ Win over works councils with transparent data processing
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What must be included in the workplace agreement on desk sharing?

In practice, a works council agreement is the most reliable way to implement the project in a legally compliant manner. This applies regardless of whether a genuine right to co-determination exists in a particular case or not.

To ensure that desk sharing and labor law are compatible, a legally sound company agreement must address these key points:

  1. Scope of Application: Which locations, departments, and employee groups are covered by the agreement? If it applies across multiple locations, the general works council is generally responsible.
  2. Booking rules: How do you reserve a workspace? Through the app, at a terminal, or on the spot? What are the advance notice requirements and cancellation deadlines?
  3. Clean Desk Policy: What personal items are allowed, how are they stored, and who provides lockers or rolling cabinets?
  4. Data Protection and Booking Systems: Digital booking systems may fall under Section 87(1)(6) of the Works Constitution Act (BetrVG) if they collect data on booking times, duration of presence, or individual usage patterns. The agreement must specify what data is collected, how long it is stored, and who has access to it. Tools like PULT avoid this issue from the outset: analyses are conducted exclusively at the team level in aggregated form, without any references to individuals, and thus meet the requirements that works councils typically impose under Section 87(1)(6) of the Works Constitution Act (BetrVG).
  5. Ergonomics and Occupational Health and Safety: Guidelines for the setup of shared workstations (monitor, keyboard, chair), for cleaning, and for the special needs of individual employees.
  6. Special provisions: Pregnant employees, employees with disabilities, or those in certain job roles may be entitled to a dedicated workspace and special desk-sharing rules.
  7. Control mechanisms: How is booking data analyzed? Is it analyzed only at the team level, or also at the individual level? The latter typically requires employee participation and raises data protection concerns.

What is the best way to involve the works council in desk sharing?

Time and again, managers make the mistake of informing the works council about the introduction of desk sharing only after the decision has already been made. This is unwise and, in many cases, violates Section 90 of the Works Constitution Act (BetrVG).

As soon as the idea of introducing desk sharing arises internally, the obligation to provide information takes effect. The works council receives planning documents, space allocation plans, and schedules. In the next step, the concept is jointly reviewed for provisions subject to co-determination: Which areas are covered by Section 87(1)(1), (6), or (7) of the Works Constitution Act (BetrVG)? This review prevents individual provisions from becoming stumbling blocks later on.

Once the areas subject to co-determination have been identified, formal negotiations on a works agreement begin. If the employer and the works council cannot reach an agreement, the conciliation board makes the decision. This process can delay projects by months. Once the agreement is finalized, implementation begins. An evaluation clause also specifies when and how the parties will jointly review the plan and adjust it as needed.

If you communicate transparently from the outset and establish a clear policy, you will have already prevented most conflicts before they arise. The same principle applies to the booking system.

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